I HAVE CHANGED MY MIND ABOUT RETURNING MY ITEM, CAN I GET REFUND FOR MY LABEL?
We can issue a refund if you have not used your return label. Please send the retailer's name, your order number and the unused consignment number to email@example.com. We will try to refund within 24-48 hours excluding weekends. Please note, the label can no longer be used and should be destroyed. Using this label may result in your parcel being held or destroyed by the postal service.
When will I get my store credit or refund?
A refund or credit note will be processed when the returning items have been received by the retailer. Your return credit will then be processed. For refunds, please allow 5 - 10 business days for the money to appear in your account.
Where is my order?
If you are unsure on the status of your return, please contact your retailer directly
MY COUPON CODE IS NOT WORKING
Please contact your retailer to receive a new coupon code if you have not used the coupon.
WHERE/HOW CAN I DOWNLOAD MY LABEL(S)?
If you no longer have the e-mail with your label attached, you can login with your credentials sent in a separate e-mail by Omni Returns. Once you login to the system, you will be able to see the orders under "Your Orders" link. You will only be able to download your labels from the last 30 days.
I WAS CHARGED MULTIPLE TIMES; HOW CAN I REQUEST A REFUND?
Please send the retailer's name, Your order number and the unused consignment/tracking number to firstname.lastname@example.org. We will try to refund you within 24-48 hours, excluding weekends.
I DIDN’T GET MY LABEL
Please check your email address inbox or spam folder for the label. Please make sure you have used the correct email to create a return label. If you still cannot find your label, please login to the OmniParcel Returns portal using the credential received in your email earlier. Go to your profile settings found in the top right corner and check your recent transaction list to download the labels. You can download the label up to 30 days from the date of creation. If it's been 24 hours excluding weekends or holidays and still can't find the label then please contact us on email@example.com with all your returns details.
I GOT CHARGED EXTRA TRANSACTION FEES/ CURRENCY CONVERSION FEES
Unfortunately, you need to talk to your bank to check how much they are charging for currency conversion or transaction fees. We do display the currency on the check out page before payment.
THE POST OFFICE IS NOT ACCEPTING MY PARCEL
If your parcel is bigger or heavier than the standard allowed size, the Post Office will reject the parcel. Please contact us on firstname.lastname@example.org with the proper dimensions (Length X Width X Height in Centimeter and weight in KG) of your parcel to generate an appropriate label. We will get back to you within 24 to 48 hours excluding weekends.
MY ADDRESS IS NOT VISIBLE IN YOUR SUGGESTION LIST
Please contact email@example.com with your full address and the retailer's name if you continue to have an issue entering your address.
WHERE CAN I DROP OFF MY RETURNS?
Please check your returns label for further instructions. USA – Any United States Post office, USPS drop boxes, and most mail service offices. You can also arrange for a pick up using the USPS website.
I RECEIVED AN ERROR MESSAGE AND I AM STUCK IN THE PAYMENT PROCESS
Please send your query to firstname.lastname@example.org with your return details and the error message. In some cases, we may need a screenshot of the error to resolve the issue.
Who can I contact for assistance with my return label?
Please contact us on email@example.com with your Name, Retailer name and Order number. Please include the issue you are experiencing to help us expedite the process and we will get in touch with you as soon as we can.